Consistency matters


This is why every supplier, whether internal or external is subject to the same performance management framework.

We offer through our Partner Relations Program:

  • Structured supplier onboarding with formal due diligence and RFP processes
  • Benchmarking for cost and quality, based on your delivery goals
  • Clear contractual accountability and service level agreements

Data driven oversight, designed for you


Our partner relations team centrally monitors supplier performance globally, tracking KPIS and identifying trends, ensuring a quick response should an issue arise.

We tailor our baseline KPIs to your needs, so you can:

  • Prioritize the right balance of speed, cost and service quality
  • Adjust scope based on programme size, complexity or region
  • Scale confidently without sacrificing standards

Professionalism, care and compliance


It’s what we offer to all our clients, whether delivered through Crown teams or one of our trusted partners, and we back it up with real time performance monitoring and a commitment to continuous improvement.

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